Job Details

Courier / Customer Service Associate

The Courier / Customer Service Associate is responsible for the safe, accurate, and timely delivery and pickup of packages throughout the client campus while providing excellent customer service. This is a physically active, driving-based role that requires reliability, attention to detail, and strong communication skills.

Key Responsibilities

• Deliver and pick up packages across the client campus in a timely and accurate manner
• Provide friendly, professional customer service to clients and staff
• Safely operate a company van or a tragon with a trailer
• Use a company-issued iPhone and related technology for tracking, receiving, and shipping operations
• Scan, log, and verify packages during delivery and pickup
• Follow all safety, traffic, and company policies and procedures
• Communicate effectively with dispatch and campus contacts regarding delivery

Physical Requirements

• Walk up to approximately 5 miles per day
• Lift, carry, and move packages weighing up to 50 pounds
• Perform frequent standing, walking, bending, lifting, and reaching

Qualifications

• Valid driver's license with a clean driving record
• Ability to operate a company vehicle and trailer (training provided if needed)
• Strong customer service and communication skills
• Comfortable using smartphone technology and shipping/receiving applications
• Ability to work independently and manage time effectively

Work Environment

• Physically active, campus-based delivery setting
• Combination of indoor and outdoor work
• Fast-paced, customer-focused role

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier/fax machine noise, toner, temperature changes, and potential paper cuts from handling paper and opening boxes
• Exposure to various weather conditions when walking between buildings
• Operation around equipment that may present opportunities for injury or accidents
• Daily in-person and telephone contact with customers, employees, managers, and dispatch; occasional contact with vendors and equipment repair personnel
• Work under tight deadlines and quick turnaround times, which may result in elevated stress levels
• Physical effort including prolonged standing, walking, bending, reaching, stretching, climbing, lifting items up to 50 lbs, and pushing or pulling wheeled equipment weighing up to 400 lbs for repairs
• Walking between buildings may be required

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.