Job Details

BASIC FUNCION:

Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation. The Call Taker shall deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS:Regular, Full-time, $20.00 per hour/non-exempt

REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required.

Age: All ComTrans employees must be at least 18 years old

Experience: 1 year of call center experience preferred

Work Schedule: Flexible and able to meet organizational needs.

Weekends REQUIRED

SKILLS, KNOWLEDGE, ABILITIES:

Employee must:

Communicate effectively in English, both verbally and in writing

Be well organized, efficient and ably to prioritize duties.

Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.

Provide a high level of customer service to both internal and external customers.

Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.

Be detailed oriented with a high level of accuracy.

Deescalate situations effectively

Work independently

Work well with others

Be a strong team player

Use sound judgment; make timely decisions and solve problems.

Possess exceptional follow-up skills.

Work well under pressure

RESPONSIBILITIES:

Answer in-coming calls

Utilizing order system, enter client orders accurately

Provide customer with trip details and confirmation number

Ensure the customers experience is responsive and professional at all times

Conduct self audits to ensure a high level of data entry accuracy

Participate in workgroups to brainstorm improvements in efficiencies

Reach call and data entry goals as set by Manager/Call Center Supervisor

Adhere to work schedule

MEASUREMENTS OF PERFORMANCE:

The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:

High level of customer service.

Timeliness, accuracy & completion of all duties.

Meeting data entry and call taking goals

Activities are consistent with company policy.

Level of professionalism with internal and external customers.

Customer Service.

Attendance and Reliability

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.