Job Details

Overview: This is a front-office support role at a plumbing/HVAC/mechanical company. Youll be the first point of contact for customers while also handling administrative and office support tasks in a small, busy team environment. This company standard is similar to a white glove concierge position. Main Responsibilities: Answer calls, greet customers, and manage appointments Provide customer service, including handling questions and resolving issues Process payments and enter customer/service data into systems Perform administrative tasks like data entry, filing, and recordkeeping Manage office operations (supplies, mail, equipment, kitchen upkeep) Support team members with general office needs Must be able to provide customer service to clients needs from beginning to end Comfortable with asking questions or suggesting improvements There may be occasional 24/7 service calls for emergencies (perhaps once a month max) Key Skills & Qualifications: Must have 3 years experience in Receptionist / Customer Service work history with demonstrated tenure Strong customer service and communication skills Must be able to respond to difficult Customers/Clients and handle shifting priorities while maintaining a calm demeanor Comfortable with Microsoft Office and basic tech systems Organized, detail-oriented, and able to multitask Calm under pressure with good problem-solving abilities Reliable, punctual, and able to work on-site daily High school diploma required; industry familiarity is a plus Other Requirements: Ability to lift up to 30lbs and sit for long periods Must pass a background check and drug test Worksite: 100% in office no remote/hybrid Bottom line: This is a customer-facing administrative role that blends receptionist duties with office coordination and light operations support.