Job Details

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build acareer you're proud of.What's in it For You:* $70,000-$90,000 / year* 24% bonus potential* A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.* A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.Why RDO?When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.RDO Equipment Co. in Portland belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Portland is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?What You Will Do:* Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.* Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.* Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.* Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.* Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.* Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.* For a complete list of duties and responsibilities, view the full job description here.What You Will Need:* Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.* Customer Service Skills: You're passionate about delivering top-notch customer experiences.* Tech-Savvy: You're confident using computers and quick to learn new systems.* Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.* Communication: You express yourself clearly, both in writing and in conversation* Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.* Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.Why You'll Love it Here:* Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.* High-performing team: Creating unique solutions to problems is what we do at a high level in Portland.* Training and support: In Portland. you'll find supportive management who values your growth. Our leaders always help facilitate training opportunities within RDO and within our local vendor network.* Growth opportunities: Advance your career through promotion within the Portland store and beyond.