Job Details

Title: Medical ClinicReceptionist

Location: Indian Health Clinic - 703 NE Hancock St., Portland, OR 97212

Schedule: This is an in-person position, Monday, Wednesday, and Friday, 10:00am - 7:00pm, Tuesday and Thursday, 8:30am - 5:30pm.

Wage Range: $21.00 - $25.00 hourly, non-exempt

If you are a motivated and dedicated Receptionist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you'll finda supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Receptionist provides administrative support to the Indian Health Clinic's staff; greets and directs patients; collects patient registration and update packets and checks them for completeness; answers phones and returns messages; schedules appointments for multiple providers; performs data entry in the EHR; collects fees and co-pays as well as daily cash reconciliation; makes outreach calls to clients who need services; and performs other duties as assigned.

This is a key role in which you will set the tone for the client's visit and assist them with other needs. A warm, calm, service-oriented, and trauma-informed communication style is essential. Attention to detail and follow through are also critical.

What you will do:

• Greet clients and check them in for appointments, ensuring paperwork is complete and up to date.
• Communicate with medical teams, providers, and other staff regarding patient needs and schedule changes.
• Answer multi-line phone system, direct calls, take messages.
• Arrange transportation when needed for clients.
• Schedule interpreters for clients as needed.
• Schedule client appointments in the EHR, following scheduling guidelines and requirements.
• Perform data entry and general office support as assigned.
• Conduct outreach calls to clients who need to be scheduled for overdue or new services.
• Participate in safety and security initiatives.
• Communicate as needed with other departments across the organization.
• Verify insurance coverage for clients.
• Maintain full provider schedules and scrub schedule in advance to ensure preparedness for the visit.
• Reconcile invoices for taxi fare, bus passes, and interpretation services.
• Provide coverage for late clinic three days per week.

We would like to hear from people that have:

• Either High School Diploma or General Educational Development (GED) certification required.
• At least one year's experience working in an office setting including operating a multi-line phone.
• Experience in medical office setting and/or social service agency preferred familiarity with medical terminology.
• Experience working within the Native American/Alaska Native community preferred.
• Experience working in an alcohol and drug addiction program.
• Understanding of 12-step philosophy.
• Ability to type 50 words per minute with accuracy.
• Requires superior organizational, multi-tasking, and prioritization skills.
• Ability to lift minimum of 50 pounds.
• Effective written and oral communication skills.
• Current CPR certification or ability to become certified within 30 days of hire.
• Serve as positive role model for clients and staff members.
• Ability to maintain professional healthy boundaries with clients and staff members.
• Work collaboratively with clients, other NARA staff, team members, and to treat everyone with respect and dignity at all times.
• Must pass a pre-employment or for cause drug tests.
• Must pass criminal background and DMV checks.

What's in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples' Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers - NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that's all!
3. Feel free to contact ...@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW's sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a "Drug-Free/Alcohol-Free Workplace Certification Form" and NARA NW "Modeling Sobriety Policy Form" as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position's activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.