Job Details

Accounting Assistant II -Utility Billing$25.42 - $34.06 HourlyTigard 97223, ORFull-timeJob Number: 2026Department: Finance & CourtOpening Date: 04/07/2026Closing Date: 4/15/2026 11:59 PM PacificOverviewAt the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard's growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibility and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon's 12th largest city and is part of the Portland metropolitan area.Examples of DutiesMaintains and updates utility billing database; enters service calls; processes account transactions related to customers moving in/out of homes and residences; processes service orders.Prepares data file to process utility billings; research problems; receives, processes, and posts payments and issues receipts; handles and balances cash and credit card payments; processes accounts for collections; reconcile reports.Assists in providing excellent customer service via telephone, email and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested refers callers/visitors to appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary.Receives cash, makes change, and issues receipts; balances cash to appropriate account.Provides backup support to the Business Licensing team, answering inquiries and offering clear guidance to effectively support business needs.Additional Knowledge and Skills:Demonstrate professional written and verbal communication skills through direct customer interactions via phone, email and in person.Detail-oriented and highly organized with strong ability to manage multiple tasks efficiently.Proven ability to work effectively in fast-paced, high-volume setting.Minimum QualificationsAny combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:Accounting Assistant IIEquivalent to the completion of the twelfth (12th) grade ANDTwo (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections.Preferred but not required: Government or Utility billing experience.Supplemental InformationUnion Representation: SEIUSchedule: Monday- Thursday 7:30 a.m.-6:00 p.m. (This position is not remote-work eligible)How to apply: Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.IMPORTANT: In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.ATTENTION VETERANS: To receive veterans' preference, please upload your DD214/Separation documentationIn addition to being a great place to work, the City of Tigard offers competitive employee benefits for full-time and part-time employees working 20 or more hours per week:Choice of health and dental plansGenerous retirement planCity-paid HRA-VEBAPaid vacation and sick leave10 paid holidays plus 20 additional hours of floating holiday timeLife and disability insuranceUniversal transit pass through TriMetThis job classification is represented by the Service Employees International Union (SEIU), OPEU Local 503Click here for more detailed benefits information.