Job Details

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Benefits: Salary Plus Commission, 401(k), Bonus Based On Performance, Competitive Salary, Flexible Schedule, Health Insurance, Opportunity For Advancement, Paid Time Off, Training & Development

About Our Agency

After a successful career in the financial industry, I joined State Farm as a field associate and was inspired by the strong female leaders around me. That motivation led me to become an agent team member in 2010 and open my own agency in 2015. Today, I lead a small, close-knit team that truly values familyboth our own and our customers'. We pride ourselves on creating a warm, welcoming atmosphere that sets us apart. We offer health, life, and disability benefits, and are deeply involved in the Portland community through sponsorships and partnerships with organizations like Girls Inc. and the Bridlemile Foundation. If you're looking for a supportive environment with a meaningful local impact, we'd love to connect.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Aubrey Nielsen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in OR and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.