Job Details

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.Role PurposePrimary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.Job ResponsibilitiesProvide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.Quickly assess the user's issue and provides first level support for problem resolution.Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.Recognize operational challenges and suggest recommendations to management, as necessary.Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST) under moderate supervision.Minimum Education & ExperienceHigh School Diploma or equivalentPharmacy Technician experience requiredHIPAA certifiedCall center experience required (3+ years preferred)Experience in medical claim processing is a plusBi-lingual (English/Spanish) is a plusThe pay range for this role is $18.00 per hour.IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.EEO Minorities/Females/Protected Veterans/Disabled#J-18808-Ljbffr