Job Details

About Hawks View Winery

Hawks View Winery is located in Sherwood, Oregon-about 20 miles from downtown Portland-at the gateway to Willamette Valley Wine Country. We produce estate-grown wines from our 45-acre vineyard and welcome guests into a setting known for beautiful views, calm energy, and genuine hospitality.

Our tasting room operates with the standards and discipline of a good restaurant-just in a winery setting. Hospitality here is professional, personal, and intentional.

Position Summary

The Restaurant Manager/Tasting Room Manager is responsible for the overall leadership, performance, and daily operation of the Hawks View tasting room.

This is a hands-on, working manager role designed for an experienced restaurant manager-ideally from a fine-dining or upscale, independently owned operation-who understands service standards, labor discipline, and accountability, and who is comfortable leading from the floor.

The Tasting Room Manager sets expectations clearly, holds associates accountable, and ensures guests receive a consistent, high-quality experience.

Team structure support: This role is supported by a Tasting Room Supervisor and at least one Lead per shift. A greeter is always scheduled. The Manager is expected to be present during peak times to support seating and guest flow-acting as a calm, professional Maitre D' when needed.

Required Background (Read Carefully)

This role requires prior restaurant management experience.

Strong preference is given to candidates who have worked in:

• Privately owned or independently operated restaurants
• Fine-dining or upper-tier hospitality environments
• Non-corporate, non-chain settings where judgment and discretion matter

Candidates whose experience is limited to large corporate or chain environments may not be a fit.

Who This Role Is Designed For

This role is intended for a seasoned hospitality leader who:

• Has managed real teams and owned outcomes
• Is comfortable setting expectations and enforcing standards
• Has experience leading teams in the Oregon / Portland-area labor and cultural environment
• Can coach, correct, document, and-when necessary-separate associates professionally and lawfully
• Wants predictable, daytime-focused hours while continuing to lead a serious operation

This is not an entry-level role and not a lifestyle position.

Our Approach to Hospitality

At Hawks View, hospitality is about judgment, experience, and professionalism-not slogans or scripts.

We believe:

• Guests should never feel rushed
• Service should feel natural and confident
• The room should remain calm, even when busy
• Clear leadership and accountability create a better workplace

We are looking for a manager who leads with clarity and follow-through.

Compensation

$70,000 annually (salary)
Plus performance-based bonus tied to results, including service standards, team stability, and business performance

Benefits (per Company Plan)

• Medical, Dental, Vision
• 401(k) with Company match
• 3 weeks Paid Time Off
• Paid holidays per Company policy

Benefit details are governed by the Associate Handbook and HR documentation.

Schedule

• In plain terms: this is a restaurant-quality leadership job with earlier nights-most days are daytime-focused, you're running the floor and the team, and you'll reliably close Friday and Saturday (typically out around 8:00 pm in winter and 9:00 pm in summer).
• Full-time, on-site leadership role aligned with tasting room operating hours.
• Hawks View is open on national holidays that fall on a Monday.
• The Tasting Room Manager must be willing and able to close the business at least Friday and Saturday evenings:
  
  • Winter: tasting room closes at 7:00 pm; manager on site until approximately 8:00 pm
  • Summer: tasting room closes at 8:00 pm; manager on site until approximately 9:00 pm
• Other schedule details vary by season and business needs.

Key Responsibilities

Guest Experience & Floor Leadership

• Set and maintain service standards for the tasting room.
• Lead from the floor with a visible, steady presence.
• Be present during peak times to manage seating, guest pacing, and flow (Maitre D' function).
• Ensure guests feel welcomed, comfortable, and well cared for.
• Address guest concerns calmly, professionally, and decisively.
• Maintain consistency across all shifts.

Team Leadership & Accountability

• Directly manage and develop a team of 15 or more associates (with support from the TR Supervisor and shift Leads).
• Own hiring, onboarding, training, performance management, and documentation.
• Set clear expectations and hold associates accountable for attendance, performance, and conduct.
• Coach associates when improvement is possible and take corrective action when it is not.
• Execute disciplinary actions and terminations professionally, thoroughly documented, and in coordination with HR.
• Work comfortably with kitchen staff, coordinating pacing, communication, and service flow.

Operations, Compliance & Labor

• Own opening and closing procedures and daily execution.
• Ensure POS accuracy, cash handling integrity, and timecard approvals.
• Oversee payroll inputs and labor compliance.
• Demonstrated experience managing within Oregon labor laws and norms is strongly preferred, including meal/rest compliance, scheduling rules, and documentation standards.
• Candidates from other states must show the ability to quickly and correctly apply Oregon-specific labor requirements.
• Any other duties as assigned by your Manager.

Qualifications & Experience

• Must be 21 years of age or older.
• Minimum 7 years of hospitality leadership experience, with required restaurant management background.
• Proven experience managing 15+ direct reports.
• Demonstrated ability to lead, correct, document, and terminate associates when necessary.
• Experience working with and alongside kitchen teams.
• Strong operational judgment and service instincts.
• Calm, authoritative presence during both busy and quiet periods.
• Working knowledge of POS systems and basic computer tools.
• Strong wine knowledge or willingness to develop it quickly.
• Excellent references required.

What Success Looks Like

• Guests feel welcomed and want to return.
• Associates understand expectations and meet them.
• Accountability is clear and consistent.
• Front-of-house and kitchen operations stay aligned.
• The tasting room runs smoothly, professionally, and predictably.

Company Standards

• Treat all guests and associates with respect.
• Ensure guest and associate safety at all times.
• Follow company environmental standards.
• Act with honesty, professionalism, and integrity.