Job Details

We are CorSource Technology Group, a locally owned technical staffing and recruiting firm in Portland, Oregon.

We encourage you to submit your resume to the job posting link, or directly contact: recruiting@corsource.com, 503-726-4545

19732

Operations Analyst 2

12 months

Vancouver

Position requires the ability to meet federal background and compliance requirements.

OVERVIEW

Assignment

This contract Operations Analyst 2 position will provide analyst support and assistance to the agency's Operational Services (JO), Tier 3 group, and the Operational Technology Services (J) Tier 2 parent org). This position will collaborate with other operations analysts and the technical subject matter experts (SMEs) in JO to provide analytical support to the Strategic Asset Strategy function within Transmission Services' Control Centers (CCs). This position will assist in the formulation and application of various modeling techniques and other optimizing methods to develop and validate information that assists management with decision making, policy formulation, process development or other managerial functions. In addition, this position concentrates on collecting and analyzing data, analyzing workflow, and developing process analysis and decision support information and documents.

Organization

The Transmission Operations (JO) organization provides support to grid operations, maintaining 24/7 availability / reliability functioning. The position is part of a team that works collaboratively to provide these services, the team environment is especially important to us. This position requires someone with good attention to detail and with the ability to prioritize their day-to-day activities in conjunction with the rest of the team to meet timelines.

ASSIGNMENT RESPONSIBILITIES

• Develop an in-depth understanding of Transmission Technology Operational Services (JO) organization's General Support System (GSS) structure and functional teams: Coordinate the JO General Support System structure and functional teams and facilitate developing program strategies to link with the Federal Information Security Management Act (FISMA) based accreditation GSS structure.

• Provide project management support for compliance mitigation plans and asset strategy initiatives:

• Track mitigation dates and deliverables.

• Follow-up with assigned resources to verify action items for mitigation plans are completed on time.

• Facilitate meetings to answer questions related to compliance and asset strategy plans and initiatives.

• Create reports and timelines detailing current status of mitigation plan activities.

• Provide analytics (via Excel, Access, SharePoint, etc.) and data parsing to help expedite data call reporting.

• Perform quarterly review of users with authorized cyber access to systems and unescorted physical access to Critical Cyber Assets (CCA) or Access and Control Monitoring (ACM) cyber assets; following pre-set guidelines and within established time constraints, verify accesses have been properly authorized per North American Reliability Cooperation (NERC) standards. Recommend; and, facilitate and coordinate approved project initiatives and process improvement efforts, specifically those addressing Process Support and Management team processes.

• Verify adherence to compliance processes is conducted by team on a day-to-day basis and develop work processes to improve compliance posture of the agency:

• Review current processes against policy and procedures to verify alignment, report to management where any differences are found.

• Evaluate current processes and policies that compliance standards for efficiency and accuracy to the standard. Recommend any changes to management, assisting with implementation of approved recommendations.

• Develop management reporting tools that document and communicate the progress of standards-related activities to verify timely completion.

• Participate in incident reviews and Rapid Response Team (RRT) meetings, assisting the implementing manager by providing information, evidence and artifacts that apply to compliance incidents.

Reliability Compliance:

• Providing monitoring, review, analysis and other compliance support activities for the reliability program by validating information is reliable, consistent, and useful. Analysis includes potential impacts to Transmission programs and processes.

• Provide recommendations to management and Subject Matter Experts (SMEs) to mitigate, comment on, or provide further review for NERC and Western Electricity Coordinating Council (WECC) proposed rulemaking and policies.

• Utilize TT's library publishing process to verify documentation is up-to-date and of adequate quality; perform data tracking. Make recommendations for changing/enhancing organization and information navigation in TT's library structure.

• Draft and recommend processes and procedures to support NERC Mandatory Reliability standards and Department of Energy (DOE) National Institute of Standard and Technology (NIST) and FISMA security requirements for review and approval by management. This work may include:

• Assist in development of training materials and job aids to support above.

• Support the development of documentation necessary for reporting and audit requirements.

• Provide quality assurance support to verify that vetted and established compliance standards and guidelines are followed, alert manager of any noted concerns or potential issues.

• Provide support to NERC annual certification process and any other spot audit or compliance requests by assisting with data collection and review of compliance artifacts with Control Center (CC) SMEs, validating comments and evidence are sufficient to satisfy compliance reporting requirement(s); provide technical writing support as needed.

• Draft and recommend procedures to accomplish reliability compliance tasks for the Control Center program for review and approval by management. Assist managers with the promotion and implementation of approved recommendations and adopted procedures, including:

• Assist in the maintenance and execution of implemented procedures.

• Draft and recommend change management communications for procedural changes, which may include training material and user guidance.

• Support CC audits by providing technical assistance, on-site real-time data call response coordination, data gathering, and technical writing support. Note: All drafted materials related to audit responses are reviewed, edited, approved and issued by Federal staff.

• Provide secondary program support to the Performance Analysis manager, including:

• Technical writing and coordination: Review initial System Security Plans (SSP) and work with resource managers to finalize SSP for Authorization to Operate (ATO) certification. Validate that Plan(s) of Action and Milestones (POAM) are linked to asset strategies.

• Time management: Provide monitoring of POAM efforts and mitigation efforts dealing with compliance. Verify that these efforts contribute to the asset strategies.

• Report on performance and accomplishments: Monitor Technical Feasibility Exceptions (TFE) and verify TFEs are updated and retired in a timely manner.

Data Call and Survey Coordination:

• Provide direct support for data calls and industry surveys. This consists of review and analysis of existing documentation and any new/changing requirements, enlistment of appropriate SMEs input, and drafting of Control Center responses. Note: All drafted materials related to responses will be reviewed and edited by Federal staff.

• Organize, monitor, analyze, and report on performance / metrics pertaining to data call artifacts collection and processes.

• Maintain and update process artifacts, verifying they are up-to-date and of adequate quality (reliable, consistent, and useful).

Information Quality Control and Stewardship:

• Participate in efforts to inventory the information needs of Control Center's business programs and functions. Analyze business processes to identify gaps in information quality control and quality assurance.

• Assist in Change Management processes and procedures for quality control, quality assurance and improvement.

REQUIREMENTS

Education & Corresponding Experience

• An Associates or Bachelor's degree in Computer Science, Engineering, Business Management/Administration, Organizational Development or closely related technical discipline is preferred.

• 5 years of experience is required with an applicable Bachelor's degree.

• 7 years of experience is required with an applicable Associates degree.

• 9 years of experience is required without a degree or applicable degree.

• Experience should be directly related to business and/or operations analysis and progressively more technical in nature.

Required Technical Skills & Experience

• 3 years of experience with the following:

• Experience in written communication and technical writing sufficient to interpret SME's input and convert into meaningful performance target language.

• Experience developing professional presentations and delivering/presenting them at the Executive level.

• Expert proficiency in automated data systems to include Microsoft Access, Excel, SharePoint and Visio.

All qualified applicants at CorSource Technology Group will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Does this position sound interesting, but perhaps not for you? If you know of a friend or colleague that could be a match, your referral could be worth a referral bonus.

recruiting@corsource.com, 503-726-4545