Job Details

Job Highlights

Join Our Team at Metro Gymnastics!

Metro Gymnastics is currently hiring a Front Desk Associate to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.

Pay: $20 - $22/hour based on experience
Training: Paid training provided
Gymnastics experience: Not required

Position Schedule: Weekends required

• Friday from 1:00pm- 7:00pm
• Saturday from 8:30am-1pm
• Sunday from 8:30am-1pm
• Additional hours are preferred for our alternative events when scheduled. These occur Saturday's and Sunday's from 1-6pm.

Your Role

As a Front Desk Team Member, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.

You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed-we'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.

Responsibilities

• Welcome students and families to the facility
• Register customers for classes, events, and activities
• Calculate and process payments
• Manage class enrollments and make-ups according to company policies
• Maintain accurate customer accounts and attendance records
• Answer phone calls, emails, and in-person inquiries
• Outbound calls to leads
• Communicate customer feedback, concerns, and requests to managers and instructors
• Support special events (Birthday Parties, Kid's Night Out, Camps), including:
• Registrations and payments
• Waivers and sign-in sheets
• Attendance tracking and logistical support
• Maintain electronic and paper files
• Assist with office tasks, holiday decorations, and other duties as needed
• Cross-train to assist with classes when necessary

Qualifications

• Consistently positive and professional demeanor
• Friendly, enthusiastic, and welcoming
• Enjoys working with children and families
• Reliable, punctual, and dependable
• Strong customer service and phone skills
• Well-organized and detail-oriented
• Ability to read and write in English
• Proficient with computers and basic software programs

Experience

• Minimum of 1 year of experience in an office or customer service environment
• Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
• Experience in sales is a plus but not required

Physical & Schedule Requirements

• Reliable transportation
• Ability to maintain a consistent work schedule
• Ability to lift, carry, push, or pull at least 30 pounds

Pay Range

USD $20.00 - USD $22.00 /Hr.

Pay and Perks

What You'll Earn

• The pay range for this position is $20.00-$22.00 per hour, depending on experience, skills, and certifications.
• Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow.

Perks That Make a Difference

• Tuition reimbursement program for students
• Referral bonus program
• Pay raises for top performance and certifications
• FREE employee wellness program
• Voluntary Aflac supplemental insurance plans at discounted rates
• Discounts on pet insurance and products and services through LifeMart
• Voluntary 401(k)
• Paid sick leave as required by State law
• Health, dental, vision and basic life and DD&D insurance are available for employees who regularly work full time (32+ hours per week)
• Ongoing professional development and opportunities to grow - experienced coaches may move into competitive or cheer programs

What You'll Gain

• Experience that shines - Skillsets developed in this environment are transferable to many industries and careers, especially those involving working with children.
• An active lifestyle - Skip the desk and stay moving as you flip, spot, and stretch alongside your athletes.
• Paid training + growth - We'll teach you everything you need to feel confident, with opportunities to grow into advanced coaching and even competitive programs.
• Mentorship and leadership - Learn from experienced coaches who want to see you succeed and step into leadership roles.
• Feel-good impact - Be the reason a child masters a new skill, gains confidence, and has FUN in the gym.
• Teamwork and community - Join a supportive, high-energy crew that celebrates wins together and makes a difference in the kids' lives.

Ready to Make a Difference?

Equal Opportunity Employer

Metro Gymnastics is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.