Job Details

Customer Care Representative

Communications Northwest – Milwaukie, OR (Onsite)

Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

About Communications Northwest

At Communications Northwest, we don't just sell communication systems—we support the people who keep communities running.

Locally owned and operating since 1988, we are a trusted leader in commercial and public safety two-way radio communications, serving organizations across Oregon, Washington, and beyond.

Our work supports industries where communication is mission-critical—from emergency services to transportation and business operations. We pride ourselves on long-term customer partnerships, honest service, and doing the job right the first time.

We are a close-knit, growing team where accountability, reliability, and teamwork truly matter.

About the Role

We are seeking a Customer Care Representative to be the front line of our customer experience and a key connector across our internal teams.

This is a high-impact, highly visible role that combines customer service, administrative coordination, and inside sales support. You'll be the person customers rely on—and the team depends on—to keep everything moving smoothly.

What You'll Do

• Serve as the first point of contact—answer phones, greet customers, and manage front desk operations
• Handle inbound and outbound customer communication with professionalism and urgency
• Process quotes, sales orders, and customer requests accurately and efficiently
• Support the sales team with account coordination and order tracking
• Provide timely updates on orders, repairs, and service requests
• Assist customers in person with order pickup and transactions
• Process repair orders, RMAs, and replacements as needed
• Maintain accurate records in internal systems (NetSuite or similar ERP)
• Assist with invoicing and light accounts receivable follow-up

What We're Looking For

• 2–3+ years of experience in customer service, office support, or administrative coordination
• Strong communication skills with a professional, polished presence
• High attention to detail and strong organizational skills
• Ability to multitask and adapt in a fast-paced environment
• Comfortable using Microsoft Office (Outlook, Excel, Teams)
• ERP experience (NetSuite preferred, not required)
• Typing speed of ~50 WPM

What Will Make You Stand Out

• Experience supporting order processing or inside sales workflows
• Background in technical, product-based, or regulated environments
• Proven ability to act as a reliable hub between customers and internal teams
• Strong follow-through and sense of ownership

Why Join Communications Northwest

• Work for a stable, locally owned company with over 30 years of industry experience
• Be part of a mission-driven organization supporting public safety and essential services
• Join a tight-knit team where your work is visible and valued
• Opportunity to grow in a role that touches multiple areas of the business
• Leadership is actively involved—you'll work directly with decision-makers

Benefits

• Kaiser Health/Dental/Vision
• Aflac Supplemental
• Group Whole Life
• Flexible Health Spending Account
• 401K
• Canopy EAP
• Costco Membership

Apply Today

If you take pride in delivering excellent service, staying organized, and being the person others rely on—we'd love to connect with you.