Job Details

Customer Service RepresentativeNetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes.The Customer Service Representative plays a vital role in ensuring a seamless experience for our clients and partners. In this position, you will serve as a primary point of contact for vendors, property managers, insurance agents, and account managersdelivering responsive, professional support across multiple communication channels. You will handle a range of responsibilities, from compliance-related tasks such as background checks and document verifications to subscription management and customer outreach, making this an dynamic and impactful role within our organization. We are looking for someone who can work on-site in our Tualatin office, with the option of going hybrid or remote in the future.ResponsibilitiesProvide quality customer care to vendors, property managers, insurance agents, and account managers across phone, email, and chat channels.Collect information and process background checks, COI tracking, W-9 verifications, and TIN checks.Answer inbound calls through the contact center, assisting customers with their profiles, subscription status, and compliance requirements.Return outbound calls to customers who have left voicemails.Proactively follow up with customers regarding expired subscriptions and enrollment verifications via phone and email.Respond to customer emails and chats in a timely, helpful, and professional manner.Take on additional responsibilities as assigned.QualificationsKnowledge/Skills/AbilitiesBasic computer knowledge and experience using Microsoft Word, Excel, and OutlookBasic level of experience with email and chat technologiesSolutions-oriented with strong and creative critical thinking skillsAble to troubleshoot, problem solve, make logical decisions, and set prioritiesAble to work effectively under pressureAbility to work in a fast-paced, metric-driven environment with the ability to multi-taskStrong written and verbal communication skillsStrong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.Education/ExperienceRequired:High School diploma or GED1-2 years of Customer Service experiencePreferred:Bilingual: Fluent in both English and SpanishExperience working in a high-volume call center, taking back-to-back callsExperience with NICE inContact or other similar contact center programsNetVendor's Benefits PackageMedical, dental, and vision insuranceHSA, FSA, and DCFSALong- and short-term disability insuranceFree basic life insurancePaid time off policyPaid holidays: 7 per year + 1 floating holidayMaternity Leave401(k) with company matchEmployee Assistance Program