Job Details

DFC Customer Service Representative IDriveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!DealershipL0238 Driveway Finance CorporationLocationTigard, OR (Hybrid)Start DateMay 11thScheduleMultiple shifts available between operating hours of 7:00am - 7:00pmCompensation$20/hour, with additional pay differential offered for Spanish language proficiencyResponsibilitiesHandle inbound from customers in a Call Center environment while delivering quality serviceMonitor customer account details for non-payments, declined payments, delayed payments and other irregularitiesPrepare documents as needed to fulfill customer requestsEducate and counsel customers on account termsMaintain and ensure accurate, up-to-date customer account informationForward delinquent accounts to the appropriate Collections Team for account managementOther duties as assignedSkills And QualificationsPrevious telephone customer service experience preferredAbility to perform accurate data input into a variety of softwareAbility to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.Strong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)CompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearingReasonable accommodations may be made to enable individuals to perform the essential functions.We Offer Best In Class Industry BenefitsCompetitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsNOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.#J-18808-Ljbffr