Job Details

A company is looking for a Customer Service Specialist I to work remotely in a call center environment.Key ResponsibilitiesProcess inbound calls related to bank products and services, addressing customer inquiries and requestsDe-escalate customer situations and ensure issues are resolved orescalated appropriatelyMaintain knowledge of banking products and adhere to performance metrics for call handling and customer satisfactionRequired QualificationsHigh school diploma or GED requiredMinimum of one year of customer service experience required, preferably in bankingMinimum of one year of contact center experience or equivalent requiredExpertise in using personal computers and managing home networking for remote workAbility to work a flexible schedule, including outside normal banking hours