Job Details

Customer Service Representative

Location: Onsite – Portland, OR

Schedule: Monday–Friday | Full-Time

Duration: 3–6 Month Contract (with potential for permanent hire)

Pay: $20 - $25 per hour DOE

Position Overview

LHH Recruitment is seeking a Customer Service Representative to join a fast-paced, customer service-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs.

Key Responsibilities

• Handle a high volume of inbound phone calls, speaking directly with members regarding issues related to their credit cards
• Manage credit card disputes, including dispute intake, documentation, and follow-up
• Respond to Lost/Stolen card calls, ensuring accurate documentation and timely escalation as needed
• Support members by providing status updates on open disputes and resolving general inquiries
• Submit and track vendor tickets to support research efforts and obtain status updates
• Maintain accurate records and ensure compliance with internal policies and procedures

Qualifications & Experience

• Customer service experience, ideally in a call center or high-volume phone environment
• Financial institution/banking experience preferred (credit card experience strongly preferred)
• Strong verbal communication skills with a professional and empathetic phone presence
• Ability to navigate multiple systems while maintaining attention to detail
• Comfortable handling sensitive member information with discretion and accuracy

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance