Job Details

The Passenger Service Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights. Key Duties Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights). Ensure cabin accommodations. Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage. Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests. Process and secure guest luggage. Enters and maintains delayed or damaged luggage claims using a data entry system. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Additional Details Our tattoo policy for this ...Passenger, Agent, Service, Retail, Airline, Flight