Job Details

Customer Service Representative

Location: Onsite Portland, OR Schedule: MondayFriday | Full-Time Duration: 36 Month Contract (with potential for permanent hire) Pay: $20 - $25 per hour DOE

Position Overview

LHH Recruitment is seeking a Customer Service Representative to join a fast-paced, member-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs.

Key Responsibilities

• Handle a high volume of inbound phone calls, speaking directly with members regarding issues related to their credit cards
• Manage credit card disputes, including dispute intake, documentation, and follow-up
• Respond to Lost/Stolen card calls, ensuring accurate documentation and timely escalation as needed
• Support members by providing status updates on open disputes and resolving general inquiries
• Submit and track vendor tickets to support research efforts and obtain status updates
• Maintain accurate records and ensure compliance with internal policies and procedures

Qualifications & Experience

• Customer service experience, ideally in a call center or high-volume phone environment
• Financial institution/banking experience preferred (credit card experience strongly preferred)
• Strong verbal communication skills with a professional and empathetic phone presence
• Ability to navigate multiple systems while maintaining attention to detail
• Comfortable handling sensitive member information with discretion and accuracy