Job Details

Voucher Specialist

Do you thrive in a detail-oriented role where organization and customer service are closely intertwined? Are you passionate about ensuring individuals and families have access to stable housing? The Vancouver Housing Authority (VHA) is seeking a Voucher Specialist to play a key role in supporting our housing programs. In this position, you'll help applicants navigate the voucher process, maintain compliance with regulations, and provide excellent service to tenants and landlords.

At the VHA, we collaborate with local governments and community partners throughout Clark County to address affordable housing and homelessness while providing housing and assistance to low-income residents to help break the cycle of poverty.

What You'll Do:

• Process applications, eligibility verifications, and tenant recertifications.
• Maintain tenant files and ensure compliance with VHA and HUD standards.
• Communicate with tenants, landlords, and applicants to provide support and answer questions.
• Manage waitlists, monitor occupancy data, and process rent increases and lease renewals.
• Assist with reasonable accommodation requests and maintain accurate records.

What We Offer:

• A new employee in this position will start in the range of $21.38 - $22.45 per hour based on experience. In compliance with the Equal Pay & Opportunities Act, the full salary range is $21.38 - $29.93 per hour.
• Full-time, non-exempt, OPEIU Local #11 represented position working in-person/on-site 40 hours per week, Monday - Friday.
• Eligibility to enroll in medical, dental, vision, life insurance, and disability insurance.
• Up to 26 days of accrued paid time off annually in the first year (13 vacation/13 sick days), and 12 paid holidays.
• This position is required to participate in Washington PERS (Public Employee Retirement Services), which includes a 5.58% employer contribution.
• Meaningful work that addresses affordable housing and homelessness in our community.

Requirements

• High school diploma, plus some higher-level education or vocational training specializing in office skills and/or housing-related subjects required.
• At least 2 years of directly related experience or equivalent required.
• One year of customer service experience or clerical-related experience required.
• Demonstrated computer skills necessary to effectively complete duties.
• AA preferred.

A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website. Please note that those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed on an ongoing basis until the position is filled.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.