Job Details

Product Communications & Support Associate

As a Product Communications & Support Associate, you'll use your enthusiastic & professional attitude and thorough product knowledge to assist our customer-facing account managers grow and enable customer accounts. You'll work behind the scenes to keep the customer experience smooth.

BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train efficiently. Our customers include organizations that are vital in building and maintaining critical infrastructure, advancing sustainability initiatives, generating power, and driving progress. We're passionate about delivering solutions that not only enhance learning but also contribute to a more sustainable and resilient future.

Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment.

Product Communications & Support Associate Responsibilities:

• Learn and maintain a strong understanding of the BlueVolt platform
• Respond to customer questions (B2B and B2C) in a timely and professional manner
• Help build and support customer-facing projects using the platform
• Create and update simple documentation for Sales and Customer Success teams
• Assist with email marketing tasks and campaign support
• Help prepare for events and organize marketing materials
• Work closely with team members, account managers, and leaders to improve how we work
• Take on other tasks as needed, with opportunities to grow based on performance

Product Communications & Support Associate Requirements:

• Must work in-office, 8 hours/day
• College degree or equivalent experience
• Strong knowledge of computers, PC applications, internet browsers, and Microsoft 365
• Solid troubleshooting instincts
• Graphic design experience or enthusiasm a plus

Soft Skills:

• Adaptable: Open to feedback and can manage competing demands
• Communicative & Cooperative: Clearly conveys ideas, listens actively, and works with others
• Customer-Centric: Empathetic, professional, and prompt in addressing concerns
• Dependable & Committed: Punctual, responsible, and looking to grow long-term
• Problem-Solver: Efficiently resolves issues with attention to detail

No supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.