Job Details

Join our Team at Portland Community CollegeEmployment is limited to residents of Oregon and Washington. Applicants may request reasonable accommodations in the hiring process.PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college.Work ScheduleMonday – Thursday: 11:00 am – 8:00 pmFriday: 8:00 am – 5:00 pmTypical Duties and ResponsibilitiesProvide computer hardware, software, and network support to end users.Act as the primary point of contact for all incoming calls and email support requests.Respond to infrastructure emergencies, prioritizing and escalating as needed.Document, track, and monitor issues and outages using database management software.Configure, test, diagnose, and resolve network anomalies.Train staff on computer platforms and applications.Direct and review work of student and casual employees.Minimum QualificationsHigh school diploma or equivalent.Associate's degree or two years of college‑level coursework in a computer‑related discipline, or equivalent experience.Two years of experience with automated systems, PCs, network technologies, databases, learning management systems, printers, and common software applications.Knowledge, Skills, and AbilitiesKnowledge ofComputing devices, operating systems, network technologies, printers, and peripherals.Desktop, client‑server, and browser‑based software applications.Principles of troubleshooting and analysis.Skills inLearning new computer software.Verbal and written communication.Multi‑tasking and time management.Abilities toTroubleshoot, diagnose, and repair hardware and software in a networked environment.Plan, organize, and document complex network activities.Prioritize work requests and work occasional long hours.Provide own transportation for occasional on‑site visits.Work EnvironmentFull‑remote position with occasional on‑site visits for team meetings or emergencies. Requires exposure to changing ergonomic environments, lifting up to 40 lbs, and working in confined spaces.BenefitsCompetitive salary.Comprehensive benefit package.Oregon PERS contribution.Tax‑deferred annuity and deferred compensation programs.Tuition waiver for employee and spouse, and tuition reimbursement for other institutions.Free access to sport centers and performing arts.Paid leave: 8 hrs vacation per month (additional with tenure), 1 day sick leave per month, 12 paid holidays, 24 hrs personal leave per year.Veteran PreferencePCC complies with Oregon Veterans' Preference. Eligible veterans should submit required documentation during the application process.Equal Opportunity EmploymentPortland Community College is an equal opportunity employer. We embrace equity and inclusion.Classified 22 (A) – Full Time#J-18808-Ljbffr