Job Details

PM Hotel Group - 8235 Northeast Airport Way - Responsibilities: Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.; Perform all the duties of a Front Desk Agent as assigned including etc. (registration, guest info, room rate); Act as the first contact point (MOD) for guest issues and hotel security on the overnight.; Resolve guest complaints, conducting thorough research to develop solutions and negotiate results; Own the desk and desk operations to exceed guest expectations at every opportunity