Job Details

Lithia Motors - - Responsibilities: Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income; Process, follow up, and resolve inbound collection and customer service telephone inquiries; Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations; Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes; Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered