Job Details

Position: Supervisor, Contract Logistics OperationsJob Description:The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.Responsibilities:* Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.* Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.* Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.* Monitor workflow and labor utilization to support efficient operations.* Ensure compliance with all safety, environmental, and operational policies and procedures.* Promote and enforce safe work practices and actively support safety initiatives within the facility.* Ensure adherence to standard work instructions and proper change control processes.* Support audits and compliance activities related to quality and safety standards.* Lead and support problem-solving activities related to service issues, quality defects, and process gaps.* Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.* Identify opportunities to improve efficiency, accuracy, cost control, and service performance.* Ensure standard operating procedures are current and consistently applied.* Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.* Escalate issues appropriately and collaborate with internal teams to ensure resolution.* Support overall customer satisfaction through consistent, reliable operational execution.* Provide day-to-day leadership, coaching, and direction to warehouse associates.* Support training, onboarding, and skill development for team members.* Reinforce performance expectations, accountability, and teamwork on the floor.* All other duties as assigned to meet evolving business needs.Qualifications:* Education: High School Diploma or General Education Development (GED)/equivalent required; Associate's degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.* Experience: 3+ years' warehouse or distribution experience, including supervisory or team lead responsibilities.* Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.* Ability to communicate effectively in English (verbal and written).* Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.* Familiarity with inventory management, order fulfillment, and warehouse processes.* Experience with Lean, Six Sigma, or continuous improvement methodologies.* Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).* Demonstrated discretion and confidentiality in handling and protecting sensitive information.* Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)* Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.#LI-Onsite #LI-KB1