Job Details

Custodial and Floor Care Supervisor

Portland Campus

Overview

Salary Range $27.88 - $29.59 Hourly Position Type Full Time

Description

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we're creating a More Humane Society.

The Team

The Facilities team plays a crucial role in supporting all aspects of the Oregon Humane Society. Through cross departmental communications and interactions, we ensure a safe and healthy environment for staff, volunteers, donors, the general public, and any and all vendors who find themselves on our ever expanding campus.

The Position

Reporting to the Facilities Operations Manager, the Custodial and Floor Care Supervisor is responsible for managing the daily work performance of the OHS custodial staff, and ensuring the highest possible standard of cleanliness and safety. In addition to supervising the work of custodial staff, this position will be responsible for leading continuous quality improvement efforts, inspecting OHS facilities to ensure service, cleanliness, and safety standards are met, training and mentoring facilities employees, scheduling and staffing for maximum efficiency. This role is hands-on and works alongside the custodial team to complete nightly tasks. The effective management of custodial employees will be paramount to the success of this position. Leadership, problem-solving, and decisiveness are critical competencies for this role. All OHS staff members contribute to the stewardship of the organization's mission and are expected to stay current on and understand issues related to animal welfare and OHS programs.

The proposed schedule for this role is 6pm - 2:30am.

Eligible Benefits

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.

• Medical/Dental/Vision
• Paid Time Off + Sick Time + Holidays
• 401(k) with employer match
• Professional Development Opportunities
• One free OHS adoption/ year
• Perks & Discounts

Essential Responsibilities

PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
• Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

TEAM LEADERSHIP & MANAGEMENT

• Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities.
• Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities.
• Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged

LEARNING

• Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
• Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
• Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.
• Leverage our best practices externally and grow OHS' reputation as a leader in the animal welfare space.

Primary Responsibilities

• Supervise the operations of custodial/floor care staff to ensure the achievement of productivity and quality service standards.
• Coach and train staff to perform their duties effectively. Develops, prepares, and implements custodial training program.
• Prepare weekly schedule for custodial staff, ensuring company/legal labor standards are observed and organizational facilities needs are met.
• Manage daily log/ticketing system, verifying information is correct and all custodial/floor care projects completed.
• Supports the team in the completion of nightly activities, working on-the-floor to complete tasks as needed.
• Work and track projects daily to upgrade the quality of the overall facility.
• Perform regular inspections to identify cleaning and floor care deficiencies, maintenance concerns, and safety compliance issues.
• Ensure that attendance timecards are completed daily and in accordance with OHS policy, state and federal employment law.
• Ensures high level of customer service; fosters a welcoming, respectful work environment that supports teamwork and models high performance standards.
• Respond to all facilities requests in a timely, efficient, and friendly manner.
• Develops RFPs, gathers quotes, and coordinates timely and accurate service completion with third parties. Works with vendors to resolve problems and respond to internal suggestions for improvements and enhancements. Oversees vendors (such as floor services) to ensure the achievement of productivity and quality service standards.
• Report and track lost and found articles.
• Follow company policy and procedures (including OSHA, BPA regulations, and other state and local regulations). Apply all safety and security policies consistently.
• Participate in hiring and evaluation process.
• Promotes innovation and improved services for OHS employees and customers. Attends training sessions and participates in professional training opportunities.
• Assists in exterior projects throughout the OHS campus as requested.
• Patrol parking lots and grounds picking up litter and debris.
• Perform on call duties as requested by management.
• Understand and be able to respond to intrusion and fire alarms as well as other building emergencies that may come up during working hours.
• Send a daily report of work shift activities and observations to the facilities manager daily.
• Performs related duties as requested by management.
• Supervises custodial/floor care staff, external vendors, and consultants.

Supervisor Responsibility

Supervises: Custodial and Floor Care Staff

Accountability

Reports Directly To: Facilities Operations Manager

Often Engages Directly With: Custodial and Maintenance Staff

Qualifications

Minimum Qualification & Transferable Skills

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane Society.

Minimum Requirements

• High school degree, GED, or equivalent experience required.
• 1+ years' custodial/floor care supervision experience.
• 5+ years' general custodial/floor care experience.
• Must be experienced in training custodial staff.
• Must be able to comprehend and communicate in English.
• Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful, and professional manner.
• Must have basic mathematical skills.
• Must have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
• Strong negotiation skills and understanding of vendor quotes and ordering.
• Must be highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment