Job Details

The ITSM Change Manager is responsible for governing the end-to-end Change Management process within the Enterprise ITSM framework. This role ensures that all changes to IT services and infrastructure are properly recorded, evaluated, authorized, implemented, and reviewed in accordance with U.S. Bank policy and ServiceNow system requirements. The Change Manager plays a critical role in minimizing operational risk, maintaining service stability, and ensuring compliance with enterprise procedures and regulatory expectations. What Youll Do. Oversee the implementation, integration, and continuous improvement of enterprise change management processes, ensuring strong governance and adherence. Assess impact, cost-benefit, and risk of proposed changes to support informed, data-driven decisions. Lead end-to-end planning, coordination, and execution of large-scale application and infrastructure changes. Manage high-volume change environments, optimizing scheduling, prioritization, and minimizi...IT, Management, Manager, Service, Technology, Banking, Enterprise