Job Details

The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities. COMPENSATION: Regular- Full-time; $23.00-$24.10 per hour/non-exempt position. ESSENTIAL FUNCTIONS/ DUTIES - Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance. - Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met. - Monitor phone queues and communicate with providers and community partners to resolve service-related issues. - Accurately complete all shift paperwork, including status and call time reports. - Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations. - Perform other duties as assigned. QUALIFICATIONS - Experience: - Minimum 1 year of experience within a Communications Center/leadership role. - Phone correspondence and customer service exper...Dispatcher, Lead, Dispatch, Communications, Healthcare, Business Services, Skills