Job Details

Now hiring Alarm Monitoring SpecialistLocation Portland, ORThis is a work from home position, but you must reside within an hour of the Portland Metro area.Pay Rate: $19.50 per hourShift: 11 PM - 7:30 AM OR 3 PM - 11:30 PM| Must be available weekends and holidays | 24/7 operationFind more than an Alarm Monitoring Specialist job with Staffmark - find a team that values your time, talent, and potential.Want an Alarm Monitoring Specialist job where you're treated like part of the team, not just part of the process? We're hiring motivated individuals who keep things moving - and we don't take that lightly.Every role makes an impact.Here's what it takes to make yours count.1-2 years of call center or professional customer service experienceStrong verbal communication skills and the ability to remain calm under pressureProven ability to handle stressful, high-priority inbound callsExceptional attention to detail and accuracy in data entryComfortable using multiple computer systems and working across screensReliable attendance and ability to follow procedures preciselyTeam-oriented mindset with flexibility to support different operational needsAbility to work seated for the duration of the shiftMore Than Just a Paycheck.Real support. Real benefits. Real opportunity. Here's the breakdown:Right in the Mix. Work side by side with a team that appreciates what you do.Pay That Adds Up. Competitive weekly pay for your time and talent.Health and Happiness. Medical, dental, vision, and life insurance included.Everyday Extras. Employee discounts that make life a little easier.Growth Ahead. Learn, advance, and keep moving forward.What You'll DoReceive and manage inbound phone calls and emails related to alarms, incidents, and urgent store concernsServe as the initial point of contact and liaison between store locations, alarm services, and internal teamsProfessionally de-escalate stressful oremergency situationswith a focus on safety and resolutionProvide accurate information and problem-solving support with a goal of first-contact resolutionEnter and maintain precise customer and incident data in the customer relationship database while on callsAddress written correspondence and follow established call center performance metricsCommunicate trends, concerns, and recurring issues to supervisors and managementMaintain frequent interaction with multiple internal divisions to ensure timely issue resolutionGood Vibes Only. Ask Keriann"I love my coworkers." - Keriann, Staffmark AssociateJoin a Team That Works for YouAt Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.