Job Details

Job Description:

• Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs
• Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal
• Ensures issues are communicated to customers in a timely and effective manner
• Regularly review reporting from our various tools and applications
• Analyze data to identify trends and opportunities for service improvement

• Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
• At least 6 months of Information Technology work experience
• Experience in monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar
• Experience in help desk applications such as ServiceNow, xywuqvp Service Desk Express (SDE), Remedy, Heat, or similar
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities