Job Details

Job Description:

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The Digital Marketing Senior Analyst will play a key role in supporting the strategy and execution of an omni-channel world-class customer experience.
Work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions.
Defines and manages the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience.
Shapes product roadmap that will optimize the user experience and the customer lifecycle.
Leverages inputs from stakeholders, VoC, product roadmap and analytics to continuously define and prioritize features to improve the customer and employee experience.
Designs and measures reporting to track objectives and key results of product development.
Maintains strong relationship with architect and engineers to deliver and iterate on product roadmap.
Evaluates AppExchange products to address technology or data gaps.
Conducts and owns updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results.
Requirements:
3 years of experience working with digital marketing technologies.
Minimum of 2 years of product management experience.
Experience with Salesforce, ERP, and digital and data platforms
Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts.
A good balance of technical knowledge and business acumen with a customer-first mindset
Able to work diligently and independently, but according to direction and within pre-set guidelines.
Benefits:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match. xywuqvp
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)