Job Details

A leading cybersecurity firm seeks a Technical Support Manager to lead a team and optimize customer support experiences. The role requires 3+ years of management experience, familiarity with Knowledge-Centered Service (KCS), and expertise in AI and security operations. Located in the Pacific Time Zone, this position aims to exceed high customer satisfaction benchmarks while driving team performance and operational efficiency. Comprehensive benefits are included, along with a competitive pay range of $102,500 – $136,500 USD.J-18808-Ljbffr