Job Details

Vice President of Residential Expert CenterAbout the CompanyCompany delivers integrated clean energy solutions—combining consulting, program delivery, products, & design/build expertise.IndustryElectrical/Electronic ManufacturingTypePrivately Held, Private Equity-backedFounded1994Employees501-1000CategoriesIndustrials & ManufacturingElectricalConsulting & Professional ServicesEnergyElectricityOil & GasUtilities & Waste TreatmentSpecialtiesEnergy Efficiency Program DesignEnergy Efficiency Program ImplementationEnergy ConsultingEnergy EngineeringEnergy Efficiency Training and Education Workshopsand Grid OptimizationBusiness ClassificationsB2BEnterpriseAbout the Rolehe Head of the Residential Expert Center is a strategic and operational leader responsible for building, scaling, and continuously improving the centralized operational backbone supporting the Residential Programs.This role leads functions that can be standardized and optimized to drive consistency and economies of scale across program delivery, including QA/QC, program start-up, business operations and reporting, workforce planning, and operational excellence.Serving as a key partner to the President of the Residential Business, this leader drives performance by disseminating best practices, coaching Managing Directors, and ensuring programs meet operational, financial, and performance KPIs. The role also stewards the Management Operating System (MOS) and supports enterprise OKRs.The ideal candidate is a Lean expert, strong operator, and proven people leader capable of leading large, distributed teams while driving transparency, accountability, and performance.Essential Duties and ResponsibilitiesStrategic Leadership & Operational ExcellencePartner with the President to drive operational and financial performanceLead development and execution of the Residential MOS, ensuring cadence and accountabilityChampion Lean and continuous improvement practicesBuild scalable processes and frameworks to drive consistent performanceExpert Center LeadershipLead a centralized team (~150 employees) across QA/QC, operations, reporting, and workforce planningDevelop scalable organizational structures and high-performance cultureDrive engagement, accountability, and alignment through changeProgram QA/QC & PerformanceOversee quality frameworks ensuring compliance and performance standardsImplement dashboards and tools to identify and resolve issues earlyAct as escalation point for program risksProgram Start-UpLead centralized program launch efforts with standardized playbooks and toolsEnsure smooth transition from contract award to steady-state operationsBusiness Operations & ReportingOversee reporting systems, dashboards, KPIs, and data governanceProvide visibility into program performance, risks, and opportunitiesStandardize SOPs and operational workflowsWorkforce PlanningDevelop workforce strategies aligned to demand and program needsBuild forecasting models tied to volume, seasonality, and performanceProvide insights into staffing and financial impactsCoaching & Best PracticesCoach Managing Directors on performance management and operational disciplineDevelop and implement best practice playbooksAlign centralized and field operationsCross-Functional LeadershipPartner with Technology, Finance, HR, and Business DevelopmentSupport program scoping, startup, and enterprise initiativesContribute to strategic planning and OKR trackingPosition RequirementsEducation and Experience12+ years of leadership experience in operations or program deliveryStrong Lean/continuous improvement expertise (certification preferred)Experience leading large, distributed teams (100+ employees)Proven success building operating systems, dashboards, and performance frameworksExperience in energy efficiency or similar industries preferredSkills and AbilitiesStrong operational and strategic thinkingProven ability to scale teams and optimize workflowsEffective leader with strong communication and influence skillsData-driven decision maker comfortable with KPIs and forecastingAbility to navigate ambiguity and drive adoption of changeCommitment to diversity and inclusionAdditional RequirementsValid driver's licenseWillingness to travel up to 40%Travel PercentLess than 10%FunctionsStrategyData Management/AnalyticsGeneral ManagementSkillsLeadership requiredLean requiredContinuous Improvement requiredData And Analytics requiredEnergy Efficiency requiredStrategic Thinking requiredCommunication required