Job Details

Airport Terminal Services - - Responsibilities: Provide exceptional customer service at the ticket counter and gate to ensure customer satisfaction; Make reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges; Handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage; Knowledgeably answer inquiries regarding flight schedules, fares, and other questions, providing passengers with general travel information; Meet aircraft at gate or loading area, check passenger tickets and documents for validity, and complete arrangements for accommodations of reservations, standbys, and luggage