Job Details
Manager, Quality Assurance (Credit Risk)
2026-06-01 First Tech Federal Credit Union Hillsboro,OR
Description:
Description
This role leads a critical function responsible for ensuring the organization's risk appetite is being translated appropriately and consistently. This position oversees a team of specialized analysts who conduct postexecution reviews of operational decisions to verify their soundness, provide a credible challenge to firstline activities, and manage a collaborative rebuttal process that ensures accuracy, fairness, and transparency in final reporting. Here's what you can expect from the job and what you need to be successful: Job Duties- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop and execute a quality assurance review plan.
- Supervise detailed reviews to verify compliance with policies, and quality of associated rationale.
- Supervise the detailed review of judgmental decisions in business area.
- Act as the primary point of escalation for disagreements, providing objective adjudication on decisions.
- Facilitate the rebuttal process by sharing preliminary findings with key stakeholders, allowing them to challenge findings or provide missing information.
- Synthesize findings into monthly quality reports for Senior Leadership.
- Identify weaknesses and collaborate across teams to recommend specific updates to policies or training programs.
- Mentor and develop a team, ensuring consistency in standards and technical proficiency across the department.
- 5+ years of experience in enterprise risk risk governance, and post-execution review
- Minimum one-year experience as a people leader
- Expertise in consumer credit underwriting (mortgage, auto, credit card, or personal loans) with a deep understanding of the credit lifecycle, from originations through collections and recovery
- Knowledge of consumer-specific regulations
- Familiarity with consumer collateral valuation methods
- Ability to interpret consumer credit scores, roll-rates, vintage performance data, and familiarity with basic statistical concepts, such as sampling
- Strong interpersonal skills to navigate the rebuttal process with business units while maintaining the independence of the Second Line
- Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
- Traditional medical, dental, and vision coverage
- Generous 401K match
- Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)