Job Details

Elwood Staffing - - Responsibilities: Answer inbound calls and respond to customer emails/chats with professionalism and empathy; Provide accurate information, quotes, and next steps based on customer needs and company guidelines; Document interactions and process requests/orders in CRM and other systems with high accuracy; Follow call flow, compliance requirements, and quality standards; meet individual and team performance metrics; Escalate complex issues appropriately and partner with internal teams to resolve customer concerns