Job Details

Servicing Associate

Join our team and help members navigate one of life's most stressful moments—after a total loss auto accident. You'll play a critical role in supporting members through the financial aftermath, ensuring they understand their options and receive the best possible resolution.

🌟 What You'll Do

In this dynamic, member-focused role, you'll combine customer service, problem-solving, and attention to detail to deliver exceptional support:

• Review & Audit loan files to ensure all required documents and contracts are complete
• Guide members through filing GAP claims and canceling service contracts
• Manage case data with accuracy, organization, and confidentiality
• Handle 10–30 daily interactions, including inbound/outbound calls and emails to gather information and resolve cases
• Collaborate cross-functionally with insurance companies, GAP providers, and dealerships
• Identify process improvements and share insights to enhance team efficiency and member experience

🧠 What You Bring

We're looking for someone who thrives in a fast-paced environment and genuinely enjoys helping others:

• Minimum 1 year of customer service or administrative experience (financial services preferred)
• Strong communication skills—clear, professional, and empathetic
• Ability to multi-task across systems and stay organized under pressure
• Solid analytical and problem-solving skills with strong attention to detail
• Comfortable handling sensitive information with professionalism
• Ability to work both independently and collaboratively
• Proficiency in Microsoft Office (Word, Excel, Outlook)

🚀 What Makes You Successful in This Role

• You're a natural problem-solver who enjoys finding solutions
• You're an active listener who asks the right questions
• You stay calm and focused during high-volume peaks
• You take initiative and continuously look for ways to improve processes

💼 Why Join Us?

• Meaningful work supporting members during critical life moments
• Collaborative, supportive team environment
• Opportunity to grow your skills in financial services and operations
• Fast-paced, engaging day-to-day responsibilities

#centralpriority26

This is a Contract position based out of Hillsboro, OR.

The pay range for this position is $23.50 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Hillsboro,OR.

This position is anticipated to close on Jun 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.