Job Details

Join The Hotel Manapany, An Exceptional Setting Facing The Ocean

This 5-star resort of 43 rooms combines discreet luxury and deep respect for the environment. Ideally located on the beach of Anse des Cayes in Saint-Barthélemy. Firmly focused on sustainable development, the Hotel & Spa Manapany integrates in its design and operation the principles of responsible resource management, earning it the prestigious "Green Key" label in 2021. A unique place where elegance, well-being, and ecology come together to offer an unforgettable experience.

The Hotel Manapany is now looking for its future Assistant Reception Manager on a permanent contract!

MAIN TASKS

As an assistant reception manager, you will play a key role in the daily management of the hotel reception operations. You will assist the reception manager in supervising the reception team and will be responsible for ensuring exceptional customer service, coordinating reservations, managing guest arrivals and departures, and handling requests and complaints.

RESPONSIBILITIES

1. MANAGEMENT

• Assist the reception manager in supervising the reception – conciergerie, valet parking, and spa teams as well as the daily operations of the front office.
• Participate in the development and implementation of reception policies and procedures.
• Follow up on daily, weekly, and monthly records of the teams with the reception manager.
• Assist in daily and monthly closing.

2. CLIENT FILE

• Ensure the coordination and assignment of teams regarding guest arrivals and departures, as well as related administrative tasks.
• Inform guests about the services available, the activities offered in the establishment, and motivate the upselling of sales points.
• Provide accurate information on schedules, routes, local attractions, and restaurants.
• Respond to requests for information, additional service requests, and specific guest needs.
• Verify the follow-up of client information and the correct execution of their request.

3. INTERDEPARTMENTAL COORDINATION

• Collaborate closely with other hotel departments, such as room service, reservations department, and management, to ensure smooth communication and effective coordination of operations.
• Ensure daily briefings and verification of information transmissions (handover, instruction booklet, client cardex).

4. ADMINISTRATIVE TASKS

• Development of weekly schedules and follow-up of attendance sheets.
• Spa management: manage the spa team, coordinate appointment taking and client billing.
• Reservations management: manage the reservation email box on weekends and organize group reservations (function sheet - follow-up invoicing).
• Assist in the preparation of monthly closing and daily cash control.
• Check the cleanliness and organization of the lobby, back office, luggage room, and spa.

PROFILE SOUGHT

As an Assistant Reception Manager, you are a role model for the teams.

Your attitude must be impeccable in the way you address clients, colleagues, and management. Your posture and grooming must always be impeccable.

Your attitude must be positive, enthusiastic, and encouraging to ensure serenity among the teams.

You must demonstrate social skills with clients to guarantee their satisfaction; show rigor in the follow-up of your daily and monthly records and have explicit communication with your service manager on the progress of your missions.

BENEFITS

• Employee contribution 3% per month
• Free nights in hotels of the collection and advantageous restaurant rates
• Manapany experience offered (night, dinner, and breakfast for 2 people)
• Partnership with the Form Fitness gym
• Recruitment bonus (150€)
• Housed, fed, and laundry provided

And if your next professional adventure shines under the sun of Saint-Barth, in the heart of a setting where luxury rhymes with respect for nature?

All our positions are open to people with disabilities.