Job Details

Patient Coordinator - Hillsboro, OR

Act as first point of contact for patients at the Surgery Center. Greet and admit patients. Assist and direct patients to appropriate areas and respond to questions from the patient and/or patient's family. Confirm, prepare, and process patient information for surgery. Process payment for services, and check patients out. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and "customer service," representing EHN in a professional manner at all times.

This position does not have supervisory responsibility but will assist with orientation and training of new and/or less experienced employees.

Primary Duties and Responsibilities

• Receive and relay incoming calls.
• Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive, and responsive; present a professional and respectful demeanor at all times.

• Follow established procedures for checking patients into and out of the surgery center.
• Assist patient with forms and ensure all patient information is accurate and updated in the electronic medical records system, including personal information, insurance coverage and carrier.
• Answer patient questions regarding appointments, fees, copayments, and services provided; escalate questions as appropriate.
• Collect co-payments, deductibles and other charges as needed.
• Verify referrals and authorizations.
• Perform cashier duties by following established procedures for processing and recording payments, per EHN Cash Handling Policy.
• Prep charts for upcoming surgeries; ensure patient information is updated in EHR; act as custodian of paper charts.
• Coordinate surgery appointments with surgery coordinators; communicate with surgery coordinator regarding appointment changes.
• Provide clerical support to the ASC; prepare correspondence and reports under the direction of the ASC Director.
• Attend in-service programs as required.
• Participate in medical records audit.
• Maintain a neat, clean, and orderly reception and waiting room area.
• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy.
• Effectively communicate with patients, coworkers, and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
• Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
• Adhere to all safety standards as established by company policy and OSHA requirements.
• Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.

Secondary Functions

• Schedules or reschedules appointments.
• Request, receive and transfer medical records to and from other EHN locations as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technician.
• Assist with patient discharge.
• Perform various clerical functions as requested by ASC Director and surgery center staff.
• Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.

Qualifications

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

• High school diploma or equivalent.
• Minimum of one year experience preferred.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills and Abilities

• Must be computer literate with proficiency in Windows based programs.
• Ability to complete basic mathematic equations.
• Knowledge and understanding of medical terminology and procedures.
• Must be highly organized with the ability to effectively prioritize duties.
• Ability to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.
• Strong interpersonal skills with a genuine desire to help people.
• Ability to address patient complaints and effectively resolve problems.
• Skill in handling difficult patients successfully and respectfully.
• Ability to communicate clearly and concisely, both orally and in writing.
• Must be detail oriented.
• Ability to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.

Physical Demands / Work Environment

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.
• This position requires manual/finger dexterity as necessary to perform daily job duties.
• Occasionally required to stand and/or walk for extended periods of time.
• Occasionally required to sit for extended periods of time.
• Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.