Job Details

Truck Dispatcher

Hampton Lumber Sales is seeking a motivated, detail-oriented professional to join our Trucking Group as a Truck Dispatcher. This role is essential to supporting the movement of our wood products by coordinating transportation, managing shipments, and ensuring a high level of service for both internal and external customers.

The Truck Dispatcher works closely with Mill Sales and Wholesale teams to dispatch trucks, track shipments, develop carrier relationships, resolve claims, and respond to evolving market conditions. This position plays a key role in the final stage of fulfilling customer orders and contributes to a fast-paced, high-volume operation.

This position reports directly to the Trucking & Strategic Manager and works in close partnership with the Trucking Operations Manager and a highly experienced dispatch team.

Benefits Highlights

• Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Opportunity to earn bonuses
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more
• Opportunities for paid training to support career advancement and personal development

Responsibilities

• Dispatch trucks for assigned lanes of business, ensuring timely and efficient delivery
• Monitor and track shipments daily, proactively addressing delays or issues
• Provide backup support to the dispatch team during high-volume periods and staff absences
• Maintain and strengthen relationships with existing carriers
• Source, onboard, and develop relationships with new carrier partners
• Manage and resolve freight claims through completion
• Communicate proactively with the sales team regarding shipment updates, rate changes, and market conditions
• Identify opportunities to improve processes and efficiency in day-to-day operations
• Contribute to a positive team environment aligned with Hampton Lumber's core values of honesty, integrity, respect, professionalism, and inclusion

Core competencies

Logistics & Transportation Operations Truck dispatch operations Freight coordination Carrier management Shipment tracking Load planning Logistics coordination

Operational Excellence & Problem Solving Process improvement Performance optimization Analytical problem-solving Multi-priority workload management Time management Operational efficiency

Customer & Carrier Relations Customer service excellence Carrier relations Stakeholder engagement Cross-functional collaboration Professional communication Issue resolution Freight claims handling

Leadership & Execution Decision-making Accountability Adaptability Results-driven execution Team collaboration Operational ownership

Qualifications

• Strong attention to detail with excellent problem-solving and organizational skills
• Ability to think analytically and make decisions under tight timelines
• Strong communication skills and a customer-service mindset
• Ability to work independently while contributing effectively in a team environment
• Capable of managing multiple priorities in a fast-paced setting
• Self-motivated, adaptable, and eager to learn and grow within the business
• High standards of professionalism, accountability, and focus

Education & Experience

• Bachelor's degree (preferably in Logistics, Supply Chain, or a related field), or a minimum of 5 years of experience in an active dispatcher role
• Experience with logistics and dispatching operations required
• Familiarity with transportation across port, intermodal, or other logistics channels is preferred but not required
• Proficiency in relevant software systems is a plus, including LumberTrack, CarrierPoint, Microsoft Outlook, and Excel

EEO Statement

Hampton Lumber is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law.

Disability accommodation available: If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact the Human Resources Office for the location that you are applying.

Women and minorities are encouraged to apply.

For more information about our commitment to equal employment opportunity, please see these government posters: EEO is the Law and its accompanying temporary supplement.