Job Details

Join the Snow Peak Team

The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don't shy away from growth or new challenges; they're team players who prioritize connection and communicationand they're serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside is essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This Position Might Be a Good Fit for You If You

• Share a passion for the outdoors and recognize the role it plays in enriching people's lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effecthow your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

The Warehouse Associate expedites outgoing orders, routes incoming shipments, and maintains the general organization of the warehouse. This position may be responsible for packing orders, keeping inventory records, and maintaining the warehouse in an orderly fashion and supporting specialized processes as assigned.

Classification

FLSA: Nonexempt

Status: Full Time, Benefit Eligible

Compensation: $19-$21/hr

Reports To: Warehouse Manager

Schedule: M-F, 8AM-4:30PM

Essential Duties

Shipping and Receiving

• Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
• Receive and process warehouse stock products (pick, unload, label, store)
• Receive and process exchanges and returns
• Perform inventory controls and keep quality standards high for audits
• Provide excellent customer service via phone and email
• Research, analyze, and respond to routine and complex order status inquiries
• Repackage inventory as needed

Support Warehouse Operations

• Maintain the cleanliness and organization of the warehouse
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or opportunities to the proper team member
• Ensure that health, safety, and security rules are followed

Additional Opportunities

• Snow Peak offers unique opportunities to travel and participate in camping events with our customers

Performs other related duties and projects as assigned

Requirements

Education

• High School Degree or equivalent

Experience

• Previous experience in warehouse, logistics, customer service, or order fulfillment

Skills

• Extraordinary customer service
• Excellent problem-solving skills
• Basic mathematics and financial knowledge
• Basic knowledge of operating computers, POS systems, and various software packages including MS office

Abilities

• Reliable and professional
• Approach solving problems creatively and strategically
• Friendly and engaging with all types of people
• Gracefully adapt to periodic and rapid change

Physical Effort

• Extensive standing, lifting, walking
• Must be able to traverse and access all areas of the warehouse
• Must be able to lift 50 pounds

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch we'd love to connect and see if you could be good for the role.