Job Details

Position SummaryEmergency Communications Dispatcher Trainees serve the Portland metropolitan area by answering 9-1-1 and non-emergency calls and dispatching police, fire, medical, and mental health responders. No prior experience is required. Trainees receive paid instruction in call handling, computer, radio, and phone systems, and learn to communicate quickly and accurately under stressful conditions.Training ProgramClassroom learning with hands‑on computer trainingSimulation exercises, study, and practice timeAssigned experienced coaches to guide live call handling and dispatchingDaily performance feedback to track progressPay ScaleStarting Pay: $33.70 per hour12 Months: $37.16 per hour18 Months: $39.01 per hourTraining Completion: $41.10 per hour (promotes to Senior Dispatcher)BenefitsBenefits information is provided in the benefits tab for this position.QualificationsHigh‑school diploma or GED.Minimum age of 18 at the time of hire.Typing speed of 40 words per minute with 90% accuracy.Pass a criminal background investigation (Criminal Justice Information Services System).Union RepresentationThis classification is represented by the Portland Police Association (PPA).Language Pay Premium EligiblePosition eligible for a Language Pay Differential for qualifying employees.Equal Employment OpportunityWe are an Equal Opportunity Employer. Veteran preference, disability accommodations, and other legal accommodations are available as required.ApplicationSubmit an online application and answer supplemental questions focusing on education, training, and experience that meet the qualifications listed above. Only applications received through the City of Portland portal by the closing date will be considered.#J-18808-Ljbffr