Job Details

Position SummaryBring your training, skills, and enthusiasm to the Bureau of Emergency Communications (BOEC) as a 9‑1‑1 call taker and police dispatcher for the Portland metro area. The role involves answering 9‑1‑1 and non‑emergency calls, dispatching police, fire, medical and mental health responders, operating the public safety radio system and CAD, and monitoring the status of field units.Training ProgramThe full‑time paid training program includes:Classroom learning with hands‑on computer trainingSimulation exercises, study, and practice timeAssigned experienced coaches to guide live calls and dispatchingDaily performance feedback to track progressResponsibilitiesSuccessful trainees who complete training are promoted to Senior Dispatchers and must demonstrate proficiency in:Answering 9‑1‑1 and non‑emergency callsUsing the radio and CAD to record requests for emergency services and dispatch respondersMonitoring the status of field unitsCore QualificationsKnowledge of proper use of a public safety radio system and experience dispatching police and emergency units.Experience utilizing multiple computer monitors and a keyboard to accurately enter spoken information.Experience using street maps and computer mapping systems to locate addresses, streets, block numbers, etc.Ability to prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with stressful situations.Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.Required QualificationsHigh school diploma or GED.Must be at least 18 years old at time of hire.Currently hold or have held certification in Telecommunications and Emergency Medical Dispatch (or equivalent training to State of Oregon Department of Public Safety Standards and Training) within the last year at a 9‑1‑1 center.Ability to type 40 Net Words Per Minute with 90% accuracy.Pass a background investigation through the Criminal Justice Information Services System.Union RepresentationThis classification is represented by the Portland Police Association (PPA).BenefitsCheck the benefits tab for an overview of benefits for this position.Equal Employment OpportunityAn Equal Opportunity Employer.#J-18808-Ljbffr