Job Details

Service Shop Supervisor

To make life better by building community and igniting the adventurous spirit that lives within us all. Evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Service Shop Supervisor plays a crucial role in overseeing the daily operations of the Service Shop and Rental department. This position involves supervising the Service Shop & Rental Associates, ensuring efficient workflow, and maintaining a high level of customer satisfaction. The Service Shop Supervisor reports directly to the Retail Manager and collaborates with technicians, mechanics, and rental associates to uphold the standards of service excellence.

Team Leadership: Provide leadership and guidance to Service Shop & Rental Associates, fostering a positive and collaborative work environment.

Workflow Management: Oversee the daily workflow of the service shop, ensuring timely completion of tunes, mounts, and rental preparations.

Customer Service: Address customer inquiries, concerns, and requests promptly, ensuring a high level of customer satisfaction.

Equipment Maintenance: Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.

Coordination: Collaborate with technicians and mechanics to coordinate tunes, mounts, and servicing activities efficiently.

Staff Training: Provide training to new Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.

Inventory Management: Monitor and manage inventory levels for rental equipment and service shop supplies.

Quality Control: Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.

Performance Evaluation: Conduct performance evaluations for Service Shop & Rental Associates and provide constructive feedback.

Reporting: Generate reports on service shop and rental activities, providing regular updates to the Retail Manager.

Other duties as assigned.

High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.

Proficiency in using standard office and communication tools.

Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.

Previous experience in a supervisory role within a service shop or rental environment.

Embodies, honors, and lives our core values: The Great 8

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

Evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $22.04/hr to $27.00/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.