Job Details

Description: The Receptionist is responsible to assure customer needs and requirements are meeting the company policies. Customer Service/Reception Ø Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately; Ø Answer, screen and direct incoming calls; Ø Respond to customer inquiries via telephone, email and walk-in; Ø Confirm customer orders and keep customers informed of order status; Ø Work with operations staff to determine service capability to meet customer needs; Ø Assist with sales; request quotes from corporate quoting team and send quotes to existing customers; Ø Send and receive faxes and mail (send checks, bills and important information to corporate); Ø File and organize orders, employee files, etc…; Ø Order office and lab supplies; Ø Generate and send monthly calibration recall list to customers; Ø Access to Customer Management System(CMS) and Customer Relationship Management(CRM) to create/update customer information Ø Provide customers with access/assistance to Customer Data Management(CDM) · Shipping and Receiving Ø Assist with Shipping and Receiving when applicable Other duties as assigned by supervisor and special projects as needed. Requirements: Knowledge, Skills and Ability: Excellent verbal and written communication skills Effective working knowledge of Microsoft Office with intermediate Excel skills Attention to detail and problem-solving skills Team player, Trustworthy, Service oriented and can manage priorities Strong organizational skills with the ability to multi-task Excellent time management skills and the ability to prioritize work Ability to maintain sensitive and confidential information · Acts ethically and honestly, dependable, and willing to help where needed · Must interact with customers daily in a positive and professional manager. · Works efficiently and enthusiastically on assignments. · ISO/IEC 17025 knowledge a plus PIe7e30b0d88c7-25448-41083727a25371ca-cde7-4fb6-ba87-2cf40b156c8b