Job Details

On Call Facilities Dispatcher

Multnomah County's Facilities and Property Management (FPM) is seeking an On Call Facilities Dispatcher to join our team, which operates 24/7/365.

Pay Range: $35.87 - $44.13 Hourly

Department: Department of County Assets (DCA)

Job Type: On-Call

Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): August 20, 2026

This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions.

This Work Matters Are you a responsive problem-solver who takes pride in delivering exceptional customer service? In this fast-paced role, you will manage multiple priorities, generate reports, and learn the ins and outs of building systems. We are looking for an adaptable team member who enjoys tackling unique challenges and is ready to jump in whenever time-sensitive priorities arise.

As a Dispatcher, you will:

• Receive and prioritize high-volume phone calls, emails, and maintenance requests concerning problems in County buildings, while providing exceptional customer service
• Establish initial prioritization and scheduling by ascertaining severity and impact of the issue
• Generate and track computer-based (TRIRIGA) work orders from initial receipt to closure
• Create equipment and building maintenance plans
• Communicate with trades, Property Managers, Project Managers, and other stakeholders via email, phone calls, and text messages regarding work assignments
• Support tracking of assets, inventory, and processing of invoices
• Monitor personnel locations to coordinate services and schedule
• Provide counter-service to internal and external clients
• Coordinate Countywide inclement weather and snow removal response
• Advise County leadership of emergency situations via Everbridge
• Coordinate schedules and perform miscellaneous clerical tasks such as creating forms, compiling data, and reporting using Google documents, calendar, and spreadsheets

Operationally Essential Position: Employees who have been designated as operationally essential ("Essential") are required to report for duty regardless of facility closure or curtailment of some or all County operations.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

• Equivalent to completion of the twelfth grade

AND

• Proven track record of 3 years delivering customer service using computer-based support systems.
• Ability and willingness to work a variety of shifts, including days, nights, weekends and holidays
• Demonstrated working knowledge of Google documents and calendaring

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience and/or training in a computer-based work order management system, preferably TRIRIGA
• Knowledge and experience building reports with Excel or Google Sheets
• At least 1 year experience in building maintenance/property management or equivalent related experience.

Screening and Evaluation

The Application Packet:

• A completed online application.
• An uploaded resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.
• An uploaded cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed. Please include in your cover letter acknowledgement of your willingness and availability to work a variety of shifts, including weekends and holidays on short notice.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those most highly qualified.
• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
• Reference checks

Additional Information:

• Type of Position: On call positions are eligible for overtime based on FLSA
• Location: Onsite at 401 N Dixon St, Portland, OR 97227
• Schedule: Requires high availability for variable shifts, including weekends, holidays, and continuous coverage. This role operates on a flexible, on-call modelsimilar to substitute teachingwith shifts scheduled in advance or requested on short notice. Total hours vary week to week.
• Residency Requirement: All employees must reside in Oregon or Washington. We are unable to sponsor work visas.

Equal Pay Law: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience, education seniority, training, and/or tenure. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?