Job Details

Customer Service Representative

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of Customer Service Representative include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling order to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualification of the Customer Service Representative include, but are not limited to:

• 3+ years of Inside Sales experience in metal working or industrial supply is preferred
• Profit 21 experience is preferred
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Prior inside sales/customer service experience
• Data entry skills, organization, multi-tasking and customer focus is required
• Regular in-person attendance required

Work Environment

• Physical Demand: Office and warehouse environment, lift 30lbs
• Working Conditions: Primarily seated office work with occasional warehouse or customer interaction
• Training/Certifications: Technical training provided through DXP & its suppliers
• Shift Time/Overtime: 8:00 AM- 5:00 PM
• Travel: N/A
• Education: High School Diploma or GED required
• Pay: $18.00–$24.00 per hour, depending on experience.

Company Perks: DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

Location: USA:OR:Tualatin