Job Details

Job Title

Produce Clerk

Department

Produce

Job Region

Oregon / SW Washington

Reports-To

Produce Manager

Exemption Status (typically)

Non-Exempt

Requirements

As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.

About the role

Cleans, trims, packages, processes, rotates and stocks produce. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources.Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

Position Responsibilities

• Prepares Produce department for store opening and closing.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Cleans, trims, packages, prices, rotates and stocks produce department products.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Handles damaged and spoiled product according to company policy.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Maintains cleanliness, organization and rotation of all areas, products and supplies.
• Maintains accurate pricing and signage that meet merchandising standards.
• Complies with all company organic standards.
• Understands and complies with specific shift guidelines, tasks and responsibilities.
• Maintains awareness of current ads, promotions, holidays and events.
• Demonstrates familiarity with products in the department, including labeling, recommended uses, and vendor/supplier information with willingness to continue learning.
• Notifies department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, heat wrapper, temp gun, etc.), basic housekeeping / janitorial and standard office equipment.

• This position works at a *Medium/ Heavy level. Requiredfrequently and up to continuously to be on feet with a mix of standing and walking throughout shift.Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
• Frequently required to use hands and wrists for grabbing, twisting and pulling.
• Performs other tasks and duties as assigned.

*Medium/Heavy means the worker has the ability to occasionally (1-33%) lift 100 pounds while participating in a team lift* and has the ability to frequently (34-66%) lift, carry or pull objects weighing 50 pounds.

*Please note we encourage team lifts for any objects over 50lbs.

What you Bring as a Candidate

• Previous customer service, food service, retail or grocery experience preferred.
• Previous produce experience in a retail, farm, or grocery environment preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Physical and Environmental Work Space

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.