Job Details

Talentoma is seeking a Call Quality Associate for a fully remote position based in New York, USA. You will review recorded customer calls, evaluate against scorecards, and provide clear notes to help improve customer conversations.

Work-from-home setup is required with a reliable internet connection. The role requires a 40-hour weekly commitment and shifts may vary; training and onboarding will be provided on Talkdesk and Salesforce Service Cloud.