Job Details

SpireTech is hiring!

Are you an IT troubleshooting expert who loves helping people? Do you have a passion for Microsoft 365 and upcoming technology? Do you find tech fascinating, and enjoy learning? Join a team that values your skills, growth, and happiness. You might find your perfect fit at SpireTech! 

SpireTech is a leading Managed IT and Cloud Services provider in Portland Metro and the surrounding areas. We are a Microsoft Cloud Solutions Provider with a strong focus on Microsoft 365, and we are looking for candidates who share our expertise and enthusiasm. Our office is in Clackamas and provides a physical space to work, but this position can be fully remote. Remote work is dependent on following company policy.  

We are looking for a full-time, customer-facing service desk professional who can provide Tier-3 or 2 support for Microsoft 365 services, Windows 10 and 11 operating systems, and related hardware components.  

You will be the first point of contact for our clients and offer solutions to their tech problems, so excellent communication skills, both written and verbal, are a must. You will also need to have experience or certifications in Microsoft 365 administration and support. Experience working for another MSP or in a corporate IT environment is a plus, but not required. 

Want to know more about us? Check us out at https://www.spiretech.com. We one of the oldest and most trusted IT companies in the Portland area with thirty-plus years of experience. We`ve won notable awards, including the 2021 Channel Futures NextGen 101 and the MSP 501.  

Most importantly, we are a great place to work. We care about our employees and our clients. We foster a kind and friendly culture, where everyone is respected and supported. We also promote from within, and many of our team members have been with us for over 5 years. 

At SpireTech, we aim to be helpful and professional. We provide proactive and innovative solutions for our clients, and we encourage curiosity and learning among our employees. We always act with integrity, and we strive to be the most trusted IT support team in Portland and beyond. 

Does this sound like a good fit? If you are an amazing communicator, a Microsoft 365 wizard, and a customer service superstar, we want to hear from you. 

Your responsibilities include: 

• Answer and resolve technical support requests made by email and phone calls 
• Communicate with our clients professionally, empathetically, and respectfully 
• Triage and escalate problems that you cannot fix to other team members 
• Answer common billing questions 
• Track time spent on client work daily through a ticketing system 

Candidates should possess the following skills and abilities: 

• Handle tickets, communicate and manage client expectations 
• Resolve escalated issues from Service Desk 
• Work on project-related tickets more than service desk tickets 
• Multi-task as needed without losing track of tasks 
• Visit client sites and troubleshoot network and computing issues 
• Assist customers with any issues within scope and advise on out-of-scope issues and costs 
• Order and spec out hardware, software products and licensing renewals 
• Prepare and test equipment for network issues and have cable adapters, ethernet cords, etc. 
• Repair and upgrade computer and laptop systems, mainly memory and hard drives 
• Have enough knowledge of equipment to advise on situations 
• Plan, implement, and administer client Microsoft 365 environments, services, licensing, and settings; consult colleagues for complex situations 
• Answer technical questions and assist Service Desk staff as needed 
• Plan and implement software and OS updates on Windows servers and workstations 
• Plan and implement major changes to client environments and technical processes 
• Implement and administer cloud-based backup solutions 
• Configure and troubleshoot DNS and DHCP for internal networks 
• Plan, implement and administer cloud-based and internal file-sharing solutions 
• Manage firewall rules and configuration, administer client VPN access 
• Consult clients on best-practices and new technologies/software 
• Experience with tools commonly used by MSPs (such as ConnectWise, NinjaRMM, Halo) a plus 
• macOS, Android, and iOS experience a plus 

You may also be assigned other tasks based on your skills and abilities. 

Our benefits include: 

• Competitive pay 
• Excellent Medical and Dental coverage 
• Paid Holidays 
• Paid Vacation 
• Phantom Stock plan 
• IRA retirement plan with company match 

As this is a remote position, you will need to provide a quiet, distraction-free workspace, and high-speed internet. We will provide you with a company laptop, monitor, and associated peripherals. 

This position requires a successful background check as part of the hiring process. 

Please reply to this posting only. No Phone calls or Drop-ins please. 

Along with your resume, please include a cover letter that tells us why you are interested in and qualified for this position.  

We will conduct interviews using Microsoft Teams and phone. 

Thank you for considering SpireTech! We can't wait to meet you.